FAQ

1. How can I order cartridges from you? What are the delivery terms?

   You can order by telephone 0700 20 739 Monday to Friday 10.00-16.00hrs, by email to info@ekons.bg or through our website shop. Simply select the models and quantities you want go to checkout and complete your address and contact details. We do not take payment from you until your goods are delivered. Delivery will be made by a national courier the next day, or no later than 3 days from the day of order.

2. How can I find out in your site which are the compatible cartridges for my printer?

   You can either scroll through the manufacturer models, use the search function, telephone or email us your requirements.

3. Can you issue an invoice?

   Yes, ekons.bg will issue original invoices on request. When using the website shop you have the option to receive an invoice, simply enter your details.

4. Are the cartridges with or without chip?

   99% of our cartridges are supplied with a chip which enables your printer to recognise the cartridge and to display, where applicable, ink levels.

5. Is there your store in... (Sofia, Plovdiv, Varna, etc.)?

   ekons.bg is an internet shop, we serve all of Bulgaria. Our warehouse and logistics department is based close to the Port of Varna, to keep our costs down and our prices low.

6. What is the ink content?

   Ink content varies from model and manufacturer, 99% of our products contain more than the original manufacturer ink volumes, in some cases more than double the levels in our XL versions, see website for model description for actual volumes.

7. How long can I keep the cartridges unsealed?

   All our cartridges come with a 3 year warranty. We advise that once opened you use the ink within 6 months for the best results.

8. The chip is showing low ink level and the cartridge is still 1/3 full?

   Ink level indicators can never be 100% accurate, continue using until it no longer prints. Our cartridges will continue to function until completely empty.

9. What happens if the cartridges are not working with my printer?

   If you have ordered incorrect models we will exchange unopened cartridges but you must pay for return and sending of replacements. If the cartridges do not function and you have followed our technical advice we will refund/replace as required.

10. What to do with the empty cartridges? Can I return them to you?

    We accept used/unused cartridges originally supplied by ekons.bg for disposal.

11. What is a printhead cartridge?

    Some manufacturer models have a built-in printhead on the cartridge - this is the device that puts ink onto the paper, some manufacturers have the printhead built into the printer, resulting in lower cost cartridge replacements.

12. Is the size of the XL cartridges different from the size of the OEM cartridges?

    The actual size of the cartridge is the same, only the amount of ink contained is higher, check our cartridge description for actual volumes.

13. Are your cartridges new or recycled?

    We supply both new and remanufactured cartridges - all produced to provide outstanding print quality using only the best parts, ink and toner.

14. If the Printer doesn't recognise the cartridge?

    You can try wiping the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel. While doing this you can turn off your pc & printer and leave for a minute or two before putting back on. When the printer and pc are back on make sure the copper plates on the cartridges are dry and put them back into the printer. When installed run the printhead cleaning program 3 to 4 times for best results as this will clean the heads & push the ink through.

    If you have recently updated the printer driver try uninstalling and reinstalling a previous version of the driver. Manufacturers of printers have been known to make firmware changes to your printer through software updates to exclude the use of compatible cartridges. The best way to protect your printer is to ignore all non-critical software internet updates, especially if your printer functions correctly.

15. The printer recognises the cartridge, but it won't print!

    Try running the printhead cleaning program on these cartridges. This process will clean the heads and also push the ink through and should hopefully resolve this problem for you. We recommend that you do this 3 to 4 times for best results.

16. Can I combine original and compatible cartridges in the printer?

    Yes, it is no problem to use black or colour cartridge from different sources in the same machine. If for instance, you prefer to use original colour cartridges and cheaper black compatible cartridges this will not cause problems for you printer.

17. Why are your prices so cheap!?!

    ekons.bg is the exclusive importer and distributor of SPEED INFOTECH manufactured printer cartridges in Bulgaria. We do not source our products from agents or resellers. For over 10 years the owners and managers of EKONS have represented SPEED throughout Europe and Asia. We are importing the products direct from the factory and supplying you. Often you will find a SPEED product in an alternative branded box - this is a sure sign you have purchased a product indirectly through an agent - Buy direct from us and the factory and you WILL save money.

18. Can we pay through bank?

    Yes, ekons.bg accepts bank payments. Please ensure your payment form includes your name, or your organisation name. We will acknowledge reciept and send your order immediately.

19. Can you supply cartridges not listed on your website?

    Yes, we are able to source from other SPEED INFOTECH partners in Europe models not usually distributed in Bulgaria. Simply call us on 0700 20 739, or email your requirements, and we will get back to you with a price and delivery terms.

20. If I use a non-original cartridge, will it affect printer warranty?

    No, it will not.

    In 2006 the EU Commission’s DG COMP, which is the unit responsible for fair competition across Europe, launched an investigation into the market behaviour of the printer manufacturers regarding cartridges. This was done because the Commission have serious reasons to believe that the printer manufacturers are using unlawful practices to prevent our industry from remanufacturing used cartridges so that they can be used again. You are not obliged to buy original cartridges - FACT!